- Set the standard for a courteous, smart, and efficient approach with all stakeholders
- Develop long term Client relationships in line to enhance the retention of current Clients and Customers, gain referrals for new business and attract new Customers.
- Motivate and lead catering and cleaning employees to perform their roles to a high standard and in alignment to Sodexo policies and procedures.
- Monitor and maintain consistent methods of food preparation, production, presentation, and service for all meals and ensure they comply with Sodexo’s standard and procedures and meet the agreed specification of the contract.
- To carry out a daily service audit and perform activities detailed in the service offer manual under Key Performance Indicators to the frequency and level required.
- Ensure stock levels are kept to the agreed establishment targets and supplies are ordered from nominated suppliers and that all goods are correctly and quickly stored away on a first in first out basis and comply with Health and Safety regulations.
- Work closely to align strategy with Sodexo group teams to plan, cost, and document menus and ensure these are consolidated across the business.
- Conduct regular reviews of current operating costs, margins, controls, and menu costings to ensure Sodexo is achieving optimum profit.
- Ensure financial documentation and accountancy of the unit (and those from suppliers) is accurate and within agreed budgeted levels.
- Methodical and systematic approach to handling documentation to ensure accurate capturing of data
- Produces reports using spreadsheets to assist in the timely monitoring of departmental activity
- Recruit, train and develop the right team to deliver your operation to the service standards agreed in the contract with your client.
- Ensures that staff welfare is met where possible without delay and actively champion a safe and healthy environment for customers and staff
- Comply with all Company and client policies, procedures, and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH. This will include your awareness of any specific hazards in your workplace
Essential
- Experience in a similar role
- Financial acumen
- IT skills
- Service industry knowledge & understanding
- Time management and organisational skills
- Demonstrates high quality customer service skills
- Strong Communication skills
- Experience in working within a safety culture/ zero harm culture
Desirable
- Food Safety training
- IOSH certificate or equivalent