- Organise and be assisted with the preparation and presentation of all meal service
- Ensure that all food is prepared with due care and attention
- Organise any special function as requested and to the correct standard
- Establish and maintain satisfactory relationships with individuals with at all levels within the Company and Client organisation
- Ensure that the Company’s accountancy, documentation and administration procedures are carried out to the laid down standards
- Control and monitor the financial performance of the unit and maintain costs within pre budgeted targets.
- To maintain the standards and integrity of the service offer and service level agreement at all times. Carry out a daily service audit and perform activities detailed in the service offer manual under Key Performance Indicators to the frequency and level required
- Implement and maintain the Statutory and Company standards of food and personal hygiene, health and safety and take any action as is necessary
- Take all necessary steps to ensure maximum security of the kitchen, store, office, safe, monies and any other areas under Sodexo’s control
- Help recruit, interview, control and discipline staff according to the needs of the unit
- Ensure all new staff are given a thorough induction into their job, the unit and the Company. Monitor the performance reviews and provide training and coaching as necessary
- To have special regard to the welfare of the established staff and to organise regular and effective staff meetings such as team huddles on a weekly basis
- Ensure the correct compilation of the payroll to the latest regulations. To ensure that all statutory regulations and Company Policy concerning the staff are adhered to
- To attend meetings or training courses as requested
- To support and assist MSM with managing all Sodexo services on site, covering holidays and sickness
- Holding weekend phone twice a year
- Experience of catering and team management
- Experience of managing budgets and a good standard of financial acumen
- Experience of delivering training using company guidelines
- Computer literacy
- Ability to develop increasing individual effectiveness through leadership, motivation, communication, coaching and training
- Ability to work well under pressure and effectively as part of a team
- Excellent interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels
- Ability to set and achieve standards and operate to performance criteria, with particular regard to hygiene
- Self-motivated
- Sense of own initiative
- Flexible approach to the role