- Support all functions within Four Acres,
- Hospitality
- Catering
- Housekeeping/Laundry
- Events
- Other
- Provide a welcoming experience to all guests and visitors
- Ensure general offices, business lounges and meeting rooms are clean, tidy and functional
- Setup of meeting and event rooms
- Provision of Portering Services
- Deal directly with guests and resolve any issues efficiently delivering a consistently high level of customer service
- Assist the Housekeeping/Laundry department
- Support waste management
- Replenishing of coffee stations ensuring areas are clean and tidy
- Replenishing of bar
- Assist with refreshment breaks
- Assist the pot and dish wash area, taking responsibility for the washing up of all utensils, plates ensuring we meet food safety regulations
- Assist with deliveries, ensuring paperwork matches the delivery, put away/store goods on arrival
- Maintain the Company standard of hygiene and cleanliness in all areas
- Ensure that all equipment and materials are returned to the appropriate storeroom at the end of each shift
- Report any incidents of accident, fire, theft, loss, damage, unfit food, near misses, hazards, and any other irregularities
- Attend meetings and training courses (which may include travel to other locations) as may be necessary from time to time
- Be fully conversant with all operating procedure and implement accordingly
- Report any customer complaints or compliments to a member of the management team
- Attend any other reasonable request by management
- Ensure the safety and security of company and client property
- Ensure you arrive for duty at the correct time and that your personal appearance is well groomed and meeting the company standards at all times.
- Ensure that you wear the correct uniform provided and that it is clean and well maintained
- Ensure that you are compliant with the Company and Statutory regulations, regarding hygiene, health and safety, food safety, chemical safety, COSHH in accordance with company policy and training
- Be party to a flexible working “One Team” culture between areas and departments, taking initiative in colleagues’ absence from work area and covering other where required
- To be professional, pleasant, friendly, courteous, and helpful at all times whilst carrying out duties to the highest standard
- Any other tasks as requested by the manager
Skills, Knowledge and Experience
Essential
- Team player
- Eye for detail
- Focused with flexible work approach, ability to use own initiative
- Willingness to learn
- Strong service attitude
- Manual Handling Training
- High standard of personal hygiene and appearance
Desirable
- Health and Safety knowledge
- Personal innovation and passion
- Demonstrative customer focus and service skills
- Good communication Skills
- Experience working in a standards /compliance environment
Previous experience within 5* service environment