- Comply with all company and client polices and statutory regulations relating to Food Safety and Health & Safety.
- To ensure the correct storage and security of all catering supplies at all times. Ensure all due diligence paperwork is completed daily
- To attend the daily pre-service briefings, training sessions and staff meetings as required
- To achieve and understand unit margins and targets as set per budget
- Communicate clear and demonstrate a pleasant, polite, efficient and caring, friendly service to customers and clients in all areas of service
- To operate tills ensuring that correct prices are charged. Checking floats and cashing up as and when required
- To make sure all front of house areas, including service counter are kept clean and tidy throughout the day
- Work as a team to promote good working relationships within the Sodexo team, both Management and FOH
- Comply with Safe Systems of work, manual handling, COSHH, ASC
- To ensure your shift service offer opens and closes on time
- To cook breakfast / call order / basic main meal cooking as directed
- To ensure your uniform and appearance is of extremely high standards at all times
- To promptly and professionally handle any customer complaints or pass on any Client or customer comments
- To actively contribute to achievement of sales targets
- To cascade customer feedback & discuss with management team to develop the business
- To assist in carrying out promotional activities to increase sales and customer awareness
- To ensure that service standards are maintained as detailed in the TFL Group specification
- To ensure that the servery areas, are kept clean and tidy throughout the day
- To set up and deliver food and beverages for client hospitality where and when required
- Complete any sales control reports and log wastage daily
- Undertake all aspects of cleaning to the required standards according to the cleaning rota or as directed
- Ensure tables and accompaniments are left clean and tidy and adequately stocked during service times
- To ensure all display fridges, multi decks and display stands are full at all times with products front facing and labelled when necessary
- During service periods all counters, salad bar must be stocked and replenished through service periods
- To assist within food service and wash up areas as required
- To report and correct any breaches of Health and Safety regulations.
- To offer daily support to all aspects of the operation as required
- To attend & contribute to team briefings on a minimal monthly basis as per standard & use information to drive initiatives forward
- To attend any training (on or off job) or communication meetings as deemed necessary by management
- To assist with any initiatives within the Site as required
- Assist with any ad-hoc functions some which may occur outside of normal working hours
- Ensuring all FOH counters are clean and tidy / products full and face front / tariffs displayed and all products labelled