-
Drive strong performance based culture, that delivers high cleaning standards for Sodexo and the client.
-
Lead operational change projects on behalf of the department.
-
Drive operational improvement through innovation and an improved staff engagement.
-
Deliver a strong management review and control process with the supervisor team, including the monthly review and reporting process.
-
Take an active role in client management and performance management on site.
-
Develop and maintain good working relationships with the senior managers of the client. Support with calculating uplifts, variations and proforma’s.
-
Active member of the onsite management team, to support the Senior Management team in the strategic decision making across Soft FM Services.
-
Work with the relevant supervisors to identify risks, issues and opportunities and ensure that the operations team have plans in place to address them.
-
Analyse performance trends and opportunities and determine how best the insight from this work can be turned into real performance improvements in the business. Once agreed, support and drive the implementation of this
-
Day to day management of the operational budget, monitoring variations and investigating inconsistencies. Notifying relevant parties of any concerns or disputes with clear plans in place to resolve.
-
Manage operations within the parameters of the contract and statutory obligations.
-
Manage the workforce in line with Company and Client policies.
-
Lead service for administration, recruitment, talent succession and payroll requirements.
-
To have an excellent understanding of current health and safety regulations to then enforce these across the site
-
Overseeing of the training requirements within the site taking in to consideration changes in legislation and best practise, linking with the relevant SME’s.
-
To assist in the planning for future development of the site and the business development of operational services
Essential
-
Comprehensive experience of working in a management role within the Soft FM service industry
-
Specific technical skills in the field of cleaning.
-
Adaptable, flexible and resilient
-
Inclusive style Leadership skills and knowledge
-
Proven track record of leading, managing and developing a team
-
People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
-
Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
-
Management knowledge of health & safety and food safety
-
Ability to make independent decisions
-
Able to work on own initiative within a team environment
-
Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
-
Able to demonstrate attention to detail and adherence to standards
-
Able to analyse problems analytically, develop opportunities and implement innovative solutions
-
Proven experience of managing client relationships
-
Proven ability to develop new business opportunities
-
Must be able to demonstrate the ability to communicate effectively both verbally and in writing
-
Qualifications in HSWA, IOSH, food safety and COSHH.
Desirable
-
Analytical skills; able to understand complex performance issues and advise and able to prioritise action plans to resolve
-
Experience of working within PFI environment
-
Experience of working with Healthcare
-
Understanding of 2021 National Cleaning Standards