- The Front of house assistant works within the Amex Centurion lounge and will understand and deliver the culture and service by ensuring quality service.
- To provide excellent customer service from the preparation, presentation and service of all drinks to client brand specification and to the Lounge customers satisfaction
- To ensure that Service Standards and Procedures are followed at all times
- Have a varied knowledge of client brand beverages and understand world trends
- To ensure that all displays front of house are replenished when required ensuring the Lounge operates to a consistently high standard of beverage quality & presentation and to the agreed specifications at all times
- To ensure bar and surrounding areas are clean at all times and to engage with passengers during service
The successful candidate for this role will have:
- Excellent customer service
- Previous experience working in a hospitality role
- The ability to prioritise and have an eye for detail
- Knowledge of food safety and COSHH (advantageous)
- Good communication skills – written and verbal
- The ability to demonstrate great team work
- The ability to follow instructions