- Continue to develop one’s own skills and knowledge within the position, including any required training courses
- Maintain excellent client/customer relationships
- Attend team briefs, huddles and meetings as required
- Attend your EPA to discuss and agree job performance, objectives and development activities
- Maintain professional work standards at all times
- Care for all company equipment and ensure that any faults are reported to management
- Act as duty manager ‘on call’ and holiday/weekend cover as required
- Work in conjunction with department managers to plan, organise and coordinate service activity across the site
- Ensure daily standards of service across the site, as detailed in the service level agreement, within the schedules of the contractual terms and conditions and in line with applicable Sodexo service offer standards are achieved, maintained and developed
- Contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo expectations
- Continually monitor all H&S and FS standards in all service operations and ensure they are maintained at the required level
- Drive performance through adherence to all promotional activity and marketing initiatives
- Contribute to the achievement of site budget performance as determined by segment business objectives
- Work in conjunction with department managers to ensure operational excellence within site with specific responsibility for labour management and performance of a defined group of employees.
- Active involvement, promotion and support of activities aligned towards employee engagement
- Develop and maintain a positive internal and external network
- Continued professional learning and development in soft FM services
- Carry out any other reasonable tasks and/or instructions as directed by line manager
- Knowledge and experience of working in a management role within the soft FM service industry
- Leadership skills and knowledge
- People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
- Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
- Management knowledge of health & safety and food safety
- Ability to make independent decisions
- Able to work on own initiative within a team environment
- Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
- Able to demonstrate attention to detail and adherence to standards
- Analyse problems analytically, develop opportunities and implement innovative solutions