Lounge Host – British Airways
37.5 hours per week
8 hour shifts (30 minute break)
04:30 earliest start
22:30 latest finish
If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more. Working weekends are rare, giving you that important work/life balance – that’s right you can work in hospitality and not work Saturdays!
We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.
Specific Responsibilities
- To oversee the delivery, collection and presentation of the hospitality service in the lounge.
- To ensure that all time expectations are met each and every time.
- To ensure that the guest receives the highest possible standard of hospitality.
Client Service:
- To ensure that guests are given a prompt and efficient service and expectations are consistently exceeded.
- To be guest focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling guest needs.
- To ensure all food is presented and served in line with company standards.
- To provide an excellent standard of client service.
People:
- To co-operate with all team members and undertake duties in the lounge areas as requested to ensure an efficient and effective service is delivered at all times.
- To treat your team members at location as you would expect to be treated.
Health & Safety, Food Safety, the Environment:
- To adhere to the company’s Hygiene, Health and Safety and Environmental policies and procedures at all times.
- To attend all health and safety training courses as required.
- To rigorously follow the unit cleaning schedules.
Additional Responsibilities:
- To attend all location management meetings as required.
- To take responsibility for contributing towards your own development with the guidance of the Lounge Supervisor/ Lounge Manager and attend training courses as identified.
- To show commitment to company values in all aspects of your role.
- To act as a positive ambassador for the business.
- To attend to any reasonable request made by the client or BaxterStorey Management.
Benefits:
- 28 Days holiday inclusive of bank holidays
- Free meals on shift
- Bespoke development training
- Pension and life insurance
- Discounts available from HAPI app. From high street shops to holidays & cinema
We are committed to creating an inclusive working environment. To be who you are without judgement, no matter who you are or where you’re from. Where individuality is a strength and you can be proud to be you. Find out more about us at www.baxterstorey.com
Ready to join us? Apply today!