- Maintain all appropriate records including clinical information using SystmOne and office based systems i.e. Excel databases, daily PNOMIS upload to clinical system
- Responsible for all administrative duties as required by the Manager, ensuring the function is run efficiently
- To work closely and co-operate with colleagues as information sharing is a necessity to ensure correct and precise data is passed on to relevant departments so that time lines are met
- Communicate effectively and professionally with GP’s Healthcare professionals, colleagues and external organisations
- Manage both internal and external appointments – booking appointments into hospital diary, giving directions to clinical team where necessary, along with internal bookings on CMS
- Manage referral process of patients to hospitals – planned escorts
- To take accurate minutes of meetings when required, distributing timely – Clinical Governance and Medicines Management
- Management of internal and external Healthcare post
- Co-ordinate policy management on SystmOne
- Manage, distribute and answer solicitors letters and internal complaints – ensuring all complaints are responded to within their deadline in line with the NHS Confidential Complaints Policy
Please see attached job description for further information regarding the role requirements.
- The ideal candidate should have experience working in a similar role or environment
- You should be proficient using Microsoft applications – in particular Excel and outlook
- Organisational skills are a must, being able to work to tight deadlines whilst keeping a level head will be required.
- Attention to detail and completing work with a high level of accuracy
- A healthcare background would be advantageous however not essential