- Act as first point of contact for all queries in an efficient and concise manner
- Meet and greet all visitors and advise host of visitors arrival
- Act as point of contact for internal/external telephones queries
- Effectively build and maintain professional relations with both internal and external contacts
- Responding to all incoming enquiries in an efficient and professional manner
- Handle event enquiries including quoting, carrying out show rounds for booking and events
- Assist in managing events ensuring all client’s needs and requests are met, and all operational requirements are coordinated.
- You will assist in the day-to-day efficient operation of the Meeting and Events Office, dealing with enquiries to maximise the revenue by responding to all in-coming enquiries, providing proposals, meeting clients, converting bookings and co-ordinating all details relating to the events.
- Able to generate function sheets, group resumes, rooming lists and ensure all relevant departments have the correct information
- To grow and develop, existing customers through regular contact, meeting and greeting, follow up calls, etc.
- To ensure that all Meeting and Events organisers, and any VIP guests are met on arrival and departure, in order to ensure good customer relations and establish future business opportunities
- Demonstrate a knowledge of rooms, rates, packages, and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
The ideal person
- Strong computer skills – PowerPoint, Excel, Word, and Outlook
- Knowledge of hotel management systems
- Excellent interpersonal communication skills
- Previous events organisation experiences preferable
- High level of professionalism
- Ability to work within a team
- Attention to detail
- Ability to multitask and being able to assist where is needed within Four Acres