Main responsibilities:
- Full accountability of all designated sites including operational service delivery, financial management, client relationships, compliance and people management
- Strong understanding of all service offers contained within the client contract specifically Catering, Cleaning and other soft services.
- Carry out regular performance review meetings with the Customer and HMPPS
- Proactively focus on talent development within their defined team, and for themselves
- Maximise the profitability of the operation by managing costs and managing performance KPIs through the development of an agreed budget and business plan.
- Ensure that stock is managed and controlled effectively within defined business area.
- Ensure adherence to all statutory regulations and Sodexo policies concerning employees and workers.
- Interpret financial reports to influence local decisions and improve performance.
- Work alongside Soft FM Manager to instigate plans to ensure delivery of corporate responsibility and social value within region.
- Live the Sodexo values, promote brand standards as an ambassador, and exhibit/role-model pro-social behaviours.
Essential Criteria:
- Previous experience of operational, multi-service management with specific cleaning experience in a similar environment
- Demonstrable experience of effective people management
- Ability to interpret and effectively utilise financial and commercial information to the benefit of the account, the client, and the overall segment
- Proficient in the use of mainstream Microsoft Office packages, including Word, Excel, Teams, and Outlook
- Excellent numerical, interpersonal and verbal/written communication skills
- Able to manage own time effectively, amid competing business demands, within a fast-paced operational area.