- As the line manager responsible for service managers, you should cultivate and share innovation and best practises across the entire business unit.
- Build and maintain effective relationships with key stakeholders and/or customers, and be comfortable working at all levels to ensure excellent customer service in order to meet contract expectations and demands.
- Develop relationships with Service partners, attend regular planned meetings as needed, and ensure full cooperation as necessary.
- Support FM operations in terms of contract delivery, M&E services, legislative compliance, and contractor management.
- Ensure that the contract is delivered within the agreed-upon budgetary parameters, and that monthly financial commitments are managed in order to maximise revenues and optimise overall expenditure across the contract.
- Attain Key Performance Indicators and Service Level Agreement targets, ensuring consistency across the range of services, and attend relevant stakeholder meetings to monitor service delivery standards.
- Encourage, motivate & develop site-based managers and teams, monitor progress, undertake performance reviews.
- Oversight of FM management systems for site-based operations to ensure that jobs are appropriately logged and reported.
- Oversee the resourcing and managing of project works including, but not limited to, equipment up-grades and building and M&E asset replacements.
- Manage multiple contractors and vendors to ensure that services are delivered on time and within budget and that procurement processes are carried out in accordance with agreed-upon procurement guidelines.
- Implement and manage safety procedures to ensure the provision of a safe & secure working environment.
- Key team member of Emergency Response Team, Incident management team / Business Continuity & Recovery Plan, along with being obtainable via phone 24/7.
- Engineering, related degree or equivalent.
- Recognised, facilities management professional qualification.
- IOSH / NEBOSH Qualifications and BIFM / CIBSE Membership (or other accredited bodies). Other personal characteristics
- Previous experience in management of FM Contracts and demonstrated ability to influence change where required, along with customer facing attitude and excellent team building / people management skills.
- Experience in people management and coaching / influencing teams.
- An understanding of basic technical aspects of FM (HVAC, Fire Protection system, Mechanical & Electrical system, BMS system).
- Proven capacity to understand and interpret commercial contracts.
- Intelligent approach to performance monitoring including relevant experience.
- Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also, an active listener.
- Passion for quality – has an eye for detail to make sure the best delivery of services.
- Self-motivated; confident & energetic.
- Flexible – able to adapt to rapidly changing situations.
- Strongly goal-oriented – able to focus on meeting all performance targets.
- Is a team player – able to cooperate and work well with others to meet targets.
- Proven ability to initiate and follow through with improvement initiatives.
- Open to new ideas & willing to challenge status quo.