Retail Team Leader (relief) – 91400

• Compilation of duty rotas and allocation of duties amongst the Retail Team including Controlling overtime, annual leave, absence and other personnel related tasks
• Responsible for ensuring all menu items are to the required standard and specification, e.g. Portion Control, temperature, quality.
• Monitoring and daily management of the company food management systems.
• To monitor food quantities provided by the kitchen and to collate and report any regular wastage for investigation
• Ensure Cleaning Schedules are completed and documented.
• Responsibility of securing company money and the handling of cash is in line with company procedures.
• Report and investigate any cash shortfalls.
• Record keeping – temperatures, SSW, HACCP, training record cards
• Ensuring all company procedures and checks are carried out daily
• Monitoring of stock levels and ensuring continuous supply of all food stuffs, catering disposables
• Responsibility for security of stock, supplies and equipment within the department & ensuring stock control and stock rotation.
• Ensure that all equipment and materials are used and stored safely in compliance with COSHH regulations
• Ongoing checking of equipment for general standard of maintenance and report mechanical faults as necessary
• Ensuring the observance of managing safely, safe working methods and recording and reporting any untoward incidents by the appropriate Incident/accident report forms.
• Complete weekly team huddles and promote staff engagement
• HR duties to include sickness monitoring, return to work interviews and escalation to management
• Act as first line of contact for client enquiries
• To identify training needs and carry out staff performance development reviews. To undertake/ carry out training as required.
• Manual tasks within any of the retail units.

 Sodexo is committed to providing customer care of the highest quality and promotes this through the customer care training of their staff

Complete all audit and quality standards documentation as required.

The duties of this post are not exhaustive and may be reviewed and amended as necessary in accordance with a changing environment

Desirable 

• High standards of personal hygiene
• Barista Experience
• Level 3 Supervisors Food Safety Certificate

• NVQ Level 3 Hospitality & Catering
• NVQ Level 3 Management & Leadership