- Liaising with the customer to agree acceptance into service criteria and managing the activity to ensure the criteria is met within agreed timescales
- Coordinating programme and operational resources to ensure readiness for a smooth handover and take-on of services
- Establishing detailed plans for the cutover of any technical services and supporting processes
- Working closely with the receiving operational teams to ensure readiness of staff, supporting systems and processes
- Working closely with internal and external stakeholders to identify all the work needed to move from current to final mode of operation.
- Developing and maintaining trusted and effective relationships with a range of internal and external stakeholders
- Liaising with stakeholders to ensure that communications in respect of the transition is clear and timely
- The ability to develop and influence relationships with teams and external suppliers.
- Experience of Project and Programme delivery – particularly the implementation of systems, infrastructure and services into production environments.
- Experience of successfully transitioning projects into a support environment.
- Demonstrable success of delivering outcomes/results through others
- Understanding of risk management approaches and principles.
- Demonstrable experience of building relationships with suppliers
- Familiarity with and experience of transitioning services using Agile methodologies would be advantageous
- Understanding of SIAM and experience acting as Service Integrator in a complex multi supplier environment
- ITIL Qualified
- Prince2 Project Management
- Due to the Intensity of this role we require at least seven years experience of working in the same or equivalent role.